Shipping policy

Shipping Policy

Countryside Creations | Paris, TX
Effective Date: 01-01-2026

Thank you for shopping with Countryside Creations, Paris, TX! We create handmade and custom items with care, and we appreciate your patience as we prepare your order.

This Shipping Policy explains our processing times, shipping methods, and what to expect after placing an order.

1. Processing Time (Made-to-Order Items)

Most items are made to order. Processing time may vary based on:

  • Order volume

  • Customization details

  • Product type

  • Holiday and event seasons

Typical Processing Time: 5–7 business days
(Custom orders may take longer.)

If you need an order by a specific date, please contact us before placing your order to confirm availability.

2. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight/size

  • Shipping location

  • Carrier rates

Any shipping promotions (if offered) will be applied automatically at checkout.

3. Shipping Carriers

We ship using trusted carriers such as:

  • USPS

  • UPS

  • FedEx (if needed)

Carrier selection may vary depending on the package size and destination.

4. Order Tracking

If tracking is available, you will receive a tracking number once your order ships.

Please allow 24–48 hours for tracking updates to appear after shipment.

5. Delivery Time

Delivery time depends on the carrier and your location.

Estimated delivery times are not guaranteed and may be affected by:

  • Weather

  • Carrier delays

  • Holidays

  • High shipping volume seasons

Countryside Creations, Paris, TX is not responsible for delays once the package is in the carrier’s possession.

6. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to us due to an incorrect or incomplete address:

  • The customer may be responsible for the cost to reship the item.

  • Refunds are not guaranteed for returned packages, especially for custom orders.

If you notice an address error, contact us immediately. If the order has already shipped, we may not be able to change it.

7. Lost, Stolen, or Missing Packages

Once a package is marked as delivered by the carrier, we are not responsible for theft or loss.

If your package shows “Delivered” but you do not have it:

  • Check around your home and with neighbors

  • Contact your local post office/carrier

  • Message us and we will do our best to help

We recommend shipping to a secure location if possible.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:
📸 Clear photos of:

  • The damaged item

  • The shipping box/packaging

  • The shipping label (if possible)

We will review the issue and offer a solution, which may include:

  • Replacement (if possible)

  • Store credit

  • Refund (only when replacement is not possible)

9. Local Pickup (If Available)

If local pickup is offered:

  • Pickup instructions will be provided after purchase.

  • Orders must be picked up within 5 days unless arrangements are made.

10. International Shipping (If Offered)

☐ We currently do not offer international shipping.
OR
☐ We offer international shipping to select locations.

International customers are responsible for:

  • Customs fees

  • Duties/taxes

  • Delays due to customs processing

11. Contact Us

If you have any questions about shipping, please contact:

Countryside Creations | Paris, TX
📩 Email: countrysidecreationsparistx@yahoo.com; christineallee71@gmail.com
📱 Facebook: Countryside Creations, Paris, TX